Yes — many WPA policies and company schemes include mental health support, but the level of cover depends on what you have.

• WPA Complete Health (personal): includes access to WPA wellbeing support and typically includes up to 6 structured counselling sessions as standard.
• WPA company schemes: benefits vary by employer plan; structured counselling and/or outpatient therapy may or may not be included.

For outpatient therapy (e.g., counselling/psychotherapy/psychology) billed via WPA, you’ll usually need authorisation before you start.

WPA usually authorises treatment in blocks, and the allowance depends on your policy/scheme benefits. Common structures include:

• Structured counselling: up to 6 sessions (where included)
• Extended therapy: up to 20 sessions (only where your policy/scheme includes this benefit)
• Outpatient mental health annual limits: often £1,000 or £2,500 (where your policy/scheme includes this benefit)

If more sessions are clinically needed, WPA may approve an extension (typically supported by a brief progress report).

Often, yes — many WPA policies/schemes require a GP referral for outpatient mental health treatment (e.g., psychotherapy/psychology).

• You can usually use your own GP.
• Some policies/schemes also offer a Remote GP service (availability varies).

For structured counselling accessed via WPA wellbeing support, you may be able to self‑refer following a clinical assessment.

Using your WPA cover at Therapy Central is simple:

1. Contact Therapy Central and tell us you want to use WPA cover.
2. Book a free 15‑minute consultation — we match you with a therapist who fits your needs and your WPA policy requirements.
3. If required, obtain a GP referral (your GP, or WPA’s Remote GP if your plan includes it).
4. Start your claim via the WPA Health app, My WPA portal, or by calling WPA (options depend on your policy/scheme).
5. Receive your authorisation code/approval.
6. Start therapy online (UK‑wide) or in person (London) — where eligible, we can invoice WPA directly.

Many WPA policies/schemes cover therapy for common mental‑health difficulties such as:

• Depression & low mood
• Anxiety disorders (e.g., GAD, social anxiety, health anxiety)
• Panic disorder
• Phobias
• OCD
• PTSD & trauma
• Work stress & burnout
• Relationship issues
• Grief & bereavement
• Sleep problems

Cover depends on your specific policy/scheme and whether the treatment is eligible under your benefits.

Often, yes. Many WPA policies/schemes support therapy delivered by video, telephone, or face‑to‑face (when the treatment is eligible and authorised). At Therapy Central you can choose online sessions UK‑wide, in‑clinic in London, or a hybrid approach.

Depending on your policy/scheme, WPA may require you to see a WPA‑recognised provider (or meet specific provider criteria). You can:

• Use WPA’s provider search (if your policy requires it), and/or
• Contact Therapy Central — we’ll help confirm what WPA requires for your plan and match you with a suitable therapist, plus help with the paperwork needed for authorisation.

Sometimes, but often not. It depends on whether your policy/scheme allows direct settlement.

• If direct settlement applies, once authorised we can invoice WPA directly.
• Some plans/schemes require you to pay and claim back, and/or include an excess/co‑pay.

Always confirm how your plan handles payment before your first session.

The exact route depends on your policy/scheme, but common options include:

1. WPA Health app (submit a claim/request approval)
2. My WPA portal (online claim/authorisation where available)
3. Calling WPA (speak to the team)

You’ll typically provide the referral details (if required), our clinic/therapist details, and the proposed treatment plan. WPA then issues an authorisation code/approval.

Request an extension before your authorised sessions run out. WPA may ask for a brief progress report from your therapist, which we can provide. If your policy/scheme includes Extended Therapy, you may be eligible for additional sessions (e.g., up to 20 total).

It varies by policy/scheme and is sometimes excluded or restricted. Check your WPA policy documents or contact WPA to confirm. If it isn’t covered, you can still self‑fund sessions at private rates.

Exclusions and limits vary by policy/scheme, but common reasons a claim may not be covered include:

• The condition is classed as pre‑existing (depending on your plan rules)
• Treatment is considered long‑term maintenance rather than active therapy
• Treatment isn’t deemed clinically necessary or isn’t eligible under your benefit wording
• Missing requirements (e.g., no referral where required, or no authorisation)

Always confirm the specifics with WPA for your plan.

Sessions are 50 minutes and usually take place weekly at a regular time. Some flexibility may be possible depending on availability.

It varies by person and the issues you’re working on. Many people start to notice changes within 6–12 sessions, while longer‑standing difficulties often take longer. We’ll agree goals and review progress as therapy continues, and we’ll help you use your WPA benefits as effectively as possible.

Not always — company schemes can differ significantly, and optional benefits may or may not be included.

• WPA Complete Health (personal): typically includes wellbeing support and up to 6 structured counselling sessions as standard.
• Outpatient therapy (psychology/psychotherapy/counselling beyond structured counselling): may require the Mental Health Treatment benefit to be included on your policy/scheme, often with limits such as £1,000 or £2,500 annually, and may include Extended Therapy (e.g., up to 20 sessions).

Check your policy documents or contact WPA to confirm what your specific plan includes.