Privacy Policy
At Therapy Central LLP (also known as Therapy Central), we are committed to maintaining the privacy and protection of our clients’ and website visitors’ data. This privacy policy outlines how we handle personal information in compliance with applicable UK data protection laws.
1. Introduction
1.1. We are committed to safeguarding the privacy of our website visitors and service users.
1.2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of processing that personal data.
1.3. In this policy, “we”, “us” and “our”, “Therapy Central” refer to Therapy Central LLP. For more information about us, see Section 15.
2. Information We Collect
2.1 For Website Visitors
Usage Data: This includes your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths. This data is processed to analyse website usage and improve our services. The legal basis for this processing is our legitimate interests in monitoring and improving our website.
Cookies: Our website uses cookies to enhance user experience and analyse site usage. You can manage your cookie preferences through your browser settings. See Section 11 for details.
2.2 For Clients
Personal Information: This includes your name, date of birth, contact details, next of kin contact details (if applicable), session payments, health and medical information, and professional history.
Payment Data: Payments are processed by Stripe. We do not store card details, but Stripe may securely retain this information on our behalf. Alternative payment methods are available.
3. How We Use Your Information
3.1 For Website Visitors
To Analyse Usage: We use Google Analytics to track and analyse how our site is used, helping us improve functionality and user experience.
Marketing Communications: With your consent, we may send promotional materials. You can opt out at any time by following the unsubscribe instructions provided in the communication.
We will only send you marketing or non-essential communications where you have explicitly opted in (for example, to receive occasional psychological tips by email/newsletters).
3.2 For Clients
Service Provision: We use your data to deliver safe and effective psychotherapy services tailored to your needs.
Legal Compliance: We process your data to meet our obligations under applicable laws and regulations.
We may contact you via email, phone, or SMS to respond to your enquiry and arrange and/or discuss appointments.
4. Legal Basis for Processing
We process your personal data on the following bases:
- Consent: For marketing communications and the use of certain cookies.
- Contractual Necessity: For fulfilling our obligations to clients.
- Legitimate Interests: For understanding and improving our services and website.
- Legal Obligations: For compliance with applicable laws.
- Special category data: Where we collect health information or other special category data, we will obtain your explicit consent, unless processing is necessary for the provision of health care services under Article 9(2)(h) UK GDPR.
5. Confidentiality and Data Sharing
All information gathered remains confidential within Therapy Central. However, data may be shared under the following circumstances:
- With Consent: If you consent to share your data with a third party.
- Legal Requirements: If required by law or court order.
- Safety Concerns: If there is a significant threat of harm to the client or others.
- Service Providers: With third-party service providers for processing payments or improving our services, ensuring compliance with data protection laws.
- Where our forms request personal or health information, this is to ensure we can match you with a suitable therapist and provide appropriate care.
6. International Transfers
6.1. Personal data that we collect may be transferred outside the European Economic Area (EEA) for processing. We ensure that appropriate safeguards are in place, such as:
- Standard Contractual Clauses: Approved by the European Commission.
- UK International Data Transfer Agreement: Where applicable.
6.2. You acknowledge that personal data submitted for publication on our website or through our services may be available globally via the internet. We cannot prevent the use or misuse of such data by others.
7. Retention and Deletion
7.1. Personal data shall not be retained for longer than necessary. We store client data for up to 7 years post-service, after which it is securely destroyed.
7.2. You can request the deletion of your data at any time, subject to legal obligations requiring retention.
7.3 Personal data from non-client enquiries is retained for no longer than 12 months unless you become a client, in which case the client retention period applies.
8. Security Measures
8.1. We take appropriate technical and organisational measures to secure your personal data, including encryption and access controls.
8.2. Data stored electronically is protected by passwords and other security protocols, while physical data is kept in locked facilities.
9. Your Rights
Under UK data protection laws, you have the following rights concerning your personal data:
- Access: Request a copy of your personal data.
- Rectification: Correct any inaccurate data.
- Erasure: Request deletion of your data.
- Restriction: Limit the processing of your data.
- Portability: Receive your data in a structured format.
- Objection: Object to data processing based on legitimate interests.
- Withdraw Consent: At any time, where processing is based on consent.
To exercise these rights, contact us at info@therapy-central.com.
10. Website Analytics and Opting Out
We use Google Analytics to collect pseudonymised and aggregated data about website usage, but only if you have consented to analytics cookies through our cookie banner. This helps us improve our services and user experience.
You can change your consent preferences at any time by clicking “Manage consent” in the footer of our website.
Opting out does not affect your ability to use our website or services.
11. Use of Cookies
11.1. Types of Cookies Used:
- Essential Cookies: Necessary for site functionality.
- Analytics Cookies: To understand site usage and improve user experience.
11.2. Managing Cookies: You can also change your cookie preferences at any time via our consent management tool, powered by Iubenda, accessible through the “Manage consent” link in our footer.
12. Updates to This Policy
12.1. This policy may be updated periodically to reflect changes in our practices or regulatory requirements. Updates will be posted on our website with version details.
13. Therapy Contract
In addition to this privacy policy, clients are required to sign a therapy contract outlining specific terms regarding information handling and confidentiality. This contract complements our privacy practices and ensures comprehensive protection and clarity regarding client data.
14. How to Complain
If you have any questions or concerns about our privacy notice, or if you are unhappy with how we have used your data, please contact us to discuss and, if not satisfied, you may contact the ICO on the below details:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
0303 123 1113
15. Contact Information
Therapy Central LLP 50 Great Portland Street, W1W7ND, London, UK
Email: info@therapy-central.com
Version 2.1 August 2025
